For more than twenty years now GemOro
has been serving the greater Edmonton area by providing a luxury collection of jewelry
for their selective clientele. GemOro provides customers with some of the most
exclusive jewelry designs in the business. As a special occasion nears they are
the ideal place to find a unique and memorable gift of gems. They are also a
recognized purveyor of luxury watches made by recognizable brand names like Tag
Heuer and Rolex.
While they are a respected seller of watches and jewelry GemOro is also renowned for their repair services. The jeweler’s experienced goldsmiths and jewelers are ready to put their expertise to work on any watch or piece of jewelry. GemOro is prepared to handle antique and heirloom pieces as well as jewelry and watches that were recently purchased. Each piece is returned to the owner in as good as new or even better condition.
GemOro sets itself apart from other jewelers by offering superior customer service. Employees are trained to put the desires of the customer first. This goal is accomplished by listening. It is only through truly hearing what the customer needs that the employee can be helpful. When a customer comes into the store the GemOro representatives will ask helpful questions to get an idea of what the customer desires. With a clear idea of the identity of the recipient, the occasion and the personal style of the recipient the customer service person can make several recommendations for the customer to consider.
While they are a respected seller of watches and jewelry GemOro is also renowned for their repair services. The jeweler’s experienced goldsmiths and jewelers are ready to put their expertise to work on any watch or piece of jewelry. GemOro is prepared to handle antique and heirloom pieces as well as jewelry and watches that were recently purchased. Each piece is returned to the owner in as good as new or even better condition.
GemOro sets itself apart from other jewelers by offering superior customer service. Employees are trained to put the desires of the customer first. This goal is accomplished by listening. It is only through truly hearing what the customer needs that the employee can be helpful. When a customer comes into the store the GemOro representatives will ask helpful questions to get an idea of what the customer desires. With a clear idea of the identity of the recipient, the occasion and the personal style of the recipient the customer service person can make several recommendations for the customer to consider.
It is thorough knowledge that allows GemOro customer service personnel to be able to offer such outstanding service. The company's employees are each gemological experts who can clearly state the features and benefits of the store's jewelry. The customer service people are no less knowledgeable when it comes to the store's luxury watch collection. Many modern watches feature a wide panoply of features with which each employee is intimately familiar. This broad based knowledge allows the employee to accurately describe the capabilities of each timepiece so that the customer may make a well informed decision.
Through attentive listening and breadth of knowledge GemOro's employees are able to discern the ideal jewelry or timepiece for every customer. Each sale at GemOro is an immensely personal experience that should be wholly pleasurable and gratifying to the customer. Even where no immediate sale is made GemOro's personnel believe wholeheartedly in providing superior customer service. Customer service representatives take the time to answer questions and look for alternative pieces to suit the customer. Even if the customer ultimately walks away without making a purchase, GemOro wants them to have a pleasant and informative visit. Gemoro believes in educating the public about luxury jewelry and timepieces. Practices such as these foster goodwill and create lifetime customers.
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