GemOro Goldsmith Cares About Its Customers: They Are The Clue To Its Success

This enables GemOro Goldsmith to provide its customers with any important information that the manufacturer of a purchased jewelry piece may issue, as well as to remind customers who have purchased pieces that require routine maintenance to have this maintenance performed.

For instance, a new warranty or insurance program may become available for a particular watch that a customer has purchased from GemOro. Even if the purchase was completed long ago, GemOro will attempt to contact the customer so long as the new program is applicable to the watch that he or she purchased. While GemOro does contact customers who wish to be notified of new additions to collections that interest them, the GemOro staff does not contact customers strictly for sales purposes. Instead, GemOro follow-up customer service is aimed at adding value to the original purchase. An accessory that adds functionality to a timepiece may well be of interest to a customer who has purchased that timepiece, even though the customer would probably have no interest in finding out about a cosmetically updated model of that timepiece. Therefore, GemOro would notify the customer of the availability of the new accessory. However, unless the customer specifically requested notification when new models are released, GemOro would not contact that customer regarding an updated model.

GemOro recognizes that its primary assets are its customers. Even a customer who makes a single purchase on a trip to Edmonton from abroad, and who seemingly has no interest in making future purchases, is a part of the 20 years of success that they have enjoyed to date. Therefore, GemOro will do whatever is necessary to follow up with a customer when it benefits the customer, providing valuable information even to customers whose last purchase may have been several years earlier.

A GemOro Goldsmith customer truly is made to feel that he or she is a partner in GemOro's success. The relationship between the customer and GemOro continues for as long as the customer wishes to be in contact. If a customer indicates that he or she wants to be apprised of new developments of any type, GemOro makes sure that the customer gets the news he or she needs in a timely and clear fashion. When it comes to the occasional customer who does not want contact, GemOro notes that preference and will not contact that customer.

At GemOro Goldsmith, the customer is truly priority number one. A GemOro customer feels that he or she has not just made a one-time purchase, but has truly made a valuable investment, even if the customer has no intent to make any further purchases in the near future. GemOro Goldsmith provides a lifetime of customer satisfaction.